Beyond Five Stars: Jeff and Marcie Harris Define Excellence in STR
Journey to Excellence: Owner-Centric Property Management with Jeff and Marci Harris
In this episode of Keynotes, host Steve Schwab interviews Jeff and Marci Harris from Casago Heber. They discuss their evolution from starting their own property management company, Key in Memory, to joining Casago and achieving significant professional growth. The conversation emphasizes their commitment to delivering a 'six-star' guest experience, deep community involvement, and strategic differentiation from competitors. Key topics include the importance of owner-centric property management, clear homeowner expectations, ongoing communication, and trust within the community. The episode also highlights their expertise in local regulations and market expectations.
00:00 Introduction to Keynotes Podcast
00:39 Meet Jeff and Marci Harris
01:36 Family Background and Relocation
02:32 Joining Casago and Professional Growth
03:24 Striving for a Six-Star Experience
04:11 Handling Challenges and Earning Goodwill
05:21 Community Engagement and Networking
07:19 The Owner-Centric Approach
08:31 A Memorable Homeowner Experience
09:55 Reputation and Community Feedback
10:18 Contacting Casago Hebrew
11:32 Conclusion and Final Thoughts
In this episode of Keynotes, host Steve Schwab interviews Jeff and Marci Harris from Casago Heber. They discuss their evolution from starting their own property management company, Key in Memory, to joining Casago and achieving significant professional growth. The conversation emphasizes their commitment to delivering a 'six-star' guest experience, deep community involvement, and strategic differentiation from competitors. Key topics include the importance of owner-centric property management, clear homeowner expectations, ongoing communication, and trust within the community. The episode also highlights their expertise in local regulations and market expectations.
00:00 Introduction to Keynotes Podcast
00:39 Meet Jeff and Marci Harris
01:36 Family Background and Relocation
02:32 Joining Casago and Professional Growth
03:24 Striving for a Six-Star Experience
04:11 Handling Challenges and Earning Goodwill
05:21 Community Engagement and Networking
07:19 The Owner-Centric Approach
08:31 A Memorable Homeowner Experience
09:55 Reputation and Community Feedback
10:18 Contacting Casago Hebrew
11:32 Conclusion and Final Thoughts
