Delivering Intentional Excellence
From Military Ops and Ice Rinks to Premium Property Management: The Casago Story
In this episode of Keynotes, host Steve Schwab interviews JB and Ilona from Casago, who manage vacation properties in Henderson and Las Vegas. Steve and JB reflect on their shared background in the Special Operations Army. At the same time, Ilona shares her journey from a world-champion figure skater and coach to a property management professional. The discussion highlights the importance of organization, attention to detail, and excellence in their property management philosophy. They emphasize prioritizing home improvements for homeowners, maintaining high client response rates, and creating a premium guest experience. Their unique backgrounds contribute to their success in transforming and managing properties, providing a seamless experience for both guests and homeowners.
00:00 Introduction to Keynotes Podcast
00:39 Meet JB and Ilona from Casago
00:55 JB's Military Background
01:25 Ilona's Journey from Skating to Real Estate
04:17 The Power Couple in Property Management
05:06 Commitment to Excellence at Casago
06:59 Owner-Centric Philosophy in Hospitality
07:22 Transforming Homeowner Experiences
07:57 Boutique Service with International Support
08:39 Ilana's Unique Approach to Home Management
09:30 From Ukraine to the U.S.: A Personal Journey
11:16 Creating Premium Guest Experiences
13:35 Contact Information and Closing Remarks
In this episode of Keynotes, host Steve Schwab interviews JB and Ilona from Casago, who manage vacation properties in Henderson and Las Vegas. Steve and JB reflect on their shared background in the Special Operations Army. At the same time, Ilona shares her journey from a world-champion figure skater and coach to a property management professional. The discussion highlights the importance of organization, attention to detail, and excellence in their property management philosophy. They emphasize prioritizing home improvements for homeowners, maintaining high client response rates, and creating a premium guest experience. Their unique backgrounds contribute to their success in transforming and managing properties, providing a seamless experience for both guests and homeowners.
00:00 Introduction to Keynotes Podcast
00:39 Meet JB and Ilona from Casago
00:55 JB's Military Background
01:25 Ilona's Journey from Skating to Real Estate
04:17 The Power Couple in Property Management
05:06 Commitment to Excellence at Casago
06:59 Owner-Centric Philosophy in Hospitality
07:22 Transforming Homeowner Experiences
07:57 Boutique Service with International Support
08:39 Ilana's Unique Approach to Home Management
09:30 From Ukraine to the U.S.: A Personal Journey
11:16 Creating Premium Guest Experiences
13:35 Contact Information and Closing Remarks
